Shopify No More

In light of the growing number of rip off reports and tales of peeved Shopify customers blazing across the internet, we’ve decided to cut all ties with Shopify, effective immediately. We started offering customized Shopify online stores as an alternative to Miva Merchant because of its appeal to non-techy shop owners. However, Shopify’s increasingly negative reputation has us very concerned.

Our PSD Design Shop was created with Shopify, but we decided to switch to WordPress (still under construction). When I cancelled the Shopify web store, I was told it was successfully cancelled, but was subsequently charged the monthly fee after cancellation. When several inquiries requesting a refund went unanswered, I started looking around on the internet to see if this is some sort of scam. Unfortunately, I found several other accounts stating the exact same thing. I thought it was an honest mistake at first, until I read the other accounts. We simply cannot stand behind such questionable practices, and so cannot endorse their product or company any longer.

From this point on, we will be working only with WordPress for online shops. And if you’re missing our popular PSD Design Shop, no need to worry, we’re in the process of redeveloping and enhancing the shop with WordPress. We’ll have the shop back up very soon!

We will also continue to provide full support for the many clients who are already using Shopify.

Update: After publishing this post, I finally received an answer to the inquiries I sent requesting a refund. They apologized, said is was an honest mistake, and said to have refunded the unauthorized charge. I don’t know if it was this article that prompted them to finally reply to my communications, or if it’s just a timing coincidence. But it doesn’t matter, the damage has been done. The other reports of similar cases are still lingering out there in cyberspace, causing me to remain too suspicious of Shopify to work with them again. As such, we’re still disassociating completely with Shopify, effective immediately.

29 Comments

  1. baSiliskDesign

    Wow, are you serious? I was actually considering using them!

  2. audopilit

    Yeah I read the same thing on other blog. That they charge you anyway if you use their free trial and cancel before its used up. Got to be careful who you give your credit card to these days. Once they have it there’s nothing you can do about it.

  3. CDS

    That’s funny you said that, audo. Because I am going to the bank tomorrow to have a new card issued just because of this. Someone else wrote that they’ve been charged for three months of service after cancellation. I don’t want to deal with that.

  4. audopilit

    You have to cancel your card!? That sucks!

  5. i

    I dont know what you alls problem is with shopifay. I used them for a long time and have no problems. Miva Merchant is the worst shopping cart ever made. You cannot even resize the images in Miva Merchant. I am not a photographer or web designer and do not know how to resize images. Shopify resizes the images for you! Don’t listen to crap. Shopify is the best online store out there.

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  7. We hear what you are saying and really regret that you have had any bad experience with Shopify. This is no where near the norm. We are very open with our desire to provide the best customer service in the industry and go so far as publicly publishing how well we are doing at http://smiley.shopify.com/ .

    In any case, if you have had a billing issue we have a simple policy for this which is: side with the customer unless there is obvious malicious intend. I’m looking into this to see where things went wrong here.

    – Tobias Lütke
    CEO Shopify

  8. CDS

    @Tobias

    I honestly think that your customer service does not extend to those who wish to cancel. People are trusting your company with their person details, and to continue being charged after cancellation is unacceptable. Especially when so many people have had the same experience. It makes me wonder how many people this has happened to who haven’t spoken up online, and it seem like Shopify is scamming these people.

  9. LaLaBear

    WordPress does everything Shopify does anyway. And it’s free. And they don’t charge a transaction fee.

  10. San Diego Design

    Yeah, but wordpress is open source so there is no tech support other than forums and tutorials. That’s the drawback for using open source services. Some customers want the security of having a tech support team ready to fix any errors and problems with their store.

  11. I prefer ruby on rails for database driven applications. But if open source is the issue theres no real difference between something custom developed and something open source. At least in terms of support options. Either way you have to be able to depend on the company who developed the application, regardless of what platform it uses.

  12. lemonday

    I didnt know you could use wordpress for online stores. that’s very interesting.

  13. Well,I found this forum as I am compelled to say something somewhere, anywhere regarding my experiences with Shopify.
    It is a good place to get a store up and running, but it seems once you are established they bank on you not leaving because they probably know what a pain in the ass it is going to be.
    I feel like I have to babysit them and hound on them to get answers to fix problems with my site or with billing.
    They started charging me $60/more per month without notification. Last month after multiple calls, I was assured that it would be credited and corrected. Well, they did it again this month. And, of course on a Friday. Their site says they are open 9-5 est on Saturdays, but the sales department isn’t and tech support can’t help with billing issues. I call sales and a message says to call back during “regular” business hours without saying what those hours are. And, you can’t count on the website for hours apparently.
    I have submitted a number of support tickets that are never handled. My “guru” Theresa Nyguyen has never responded to ANY of my emails for help getting my business up and running. And, this build-a-business contest is a joke. When I signed up for my store, they did not have that until several months later, but I couldn’t enter because I already had a store up online, though no sales. I was told that this is only for NEW stores. And, now they have another contest of the same and I see the big logo advertising it every time I go to my admin page. I think it is just RUDE. Why post that on a store’s admin page when the store isn’t even eligible to enter??

    Also, when I call regarding any of my issues with them they act like they don’t really care. I don’t feel the love from them at ALL. Seems like they are all burn outs, and they are bringing me down with them.

    Any suggestions on where to go from here? I can set up a store with Lunar Pages as I have another website there, but not for ecommerce.

    Thanks

  14. Nina Claver

    I had the worst experience with shopify as well, I think they dont understand eCommerce at all, the system is poor and anything usefull is an external app wich cost alot of money. Also I was double charged for 4 months..and had to spend hours talking to the worst customer support that didnt even helped me. be carefull using shopify..

  15. I’m sick of the inherent problems with the Shopify templates including the one I paid for – even though the site is beautifully designed and easy to look at.

    And as stated by others, I am charged almost $60.00 per month and then have to pay more monthly fees for “apps” that should have been included to begin with. This is ridiculous.

    Until I found this blog, I thought the problems were somehow my own fault; not knowing html coding or something.

    Any time I ask a question I might get a really helpful person who solves that small problem I’ve written about, and then someone from “administration” comes online and tells me I’ve used up “more than my one hour (total)” for my website, even though it’s problems they should have already solved. Then I’m told I’ll have to hire one of their consultants with a $1,500.00 to $2,000.00 MINIMUM.

    It’s just incredible. And unworkable. I would love to leave Shopify.

    Where to go? The other shopping cart sites I’ve seen are far too difficult to customize and don’t have good templates. I didn’t know WordPress could do a shopping cart, and for free? Where do I find out more?

    Can Corvus Art.com set up a WP shopping cart for me, based on my AtitlanArts.com / Shopify site? If so, how much? I’ll get in line!

    Catherine Todd
    AtitlanArts.com

  16. Svetly

    I am glad I saw this blog. I’ve been trying to figure out whether to use Shopify or WordPress for my eCommerce site. It looks like Shopify has hijacked all google searches that try to compare WordPress to them. It’s nice to hear from real people.

    I’m setting up WordPress and hosting on DreamHost. You can get $50 off DreamHost by using promo code: 123WP

    Elegant themes has a good eCommerce theme that I plan to try: http://bit.ly/T9NUS1

    Good luck!

  17. We are also getting ready to move our website (Shopify) to WordPress.

    We used Elance.com to hire a guy who comes highly recommended, and so far he’s been just great . He’s been implementing the functionality of the apps I’ve been paying for on Shopify. (Those app fees really add up!)

    The things I like about WordPress:

    1. I know it inside and out.
    2. I have a better handle on the SEO functions;
    3. It’s simple and intuitive;
    4. Compared to Shopify, it’s sooo much cheaper;
    5. Everything Shopify can do, it can do, as long as I request it from my web developer. Promotion codes, “Deal of the Day”, rich snippets, etc.
    6. I can respond to comments left on my blog — something I couldn’t do with the Shopify theme I was using;
    7. Generally just better.

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  22. onlinestoreowner

    I’ve always used open source carts on my own server but have decided to try a hosted solution to ease management workload and simplify.
    Signed up a little too hastily with Shopify and purchased a $140 template. Then noticed that they wanted a 2% transaction fee – nearly fell off my chair. Paypal fees of 2.4% + $0.30 with added 2% to Shopify means profit margin close to 0%.

    The moment I noticed the 2% transaction fee detail I requested the cancellation of my Shopify account and a refund on the template (I had only just signed up and hadn’t designed/activated my store yet). They pointed to fine print and refused to refund. Absolute bastards.

    Setting up now with Volusion – so far so good. All the best!

  23. I ran one of the largest Shopify stores in the world (according to Shopify) for 5 years.
    Shopify software does not actually work properly.
    They already know this.
    They do not care.
    Period.

    Their staff act like high schools kids that do not give a crap about your store and if it is actually running.
    Tobias is a total sleeze bag.
    They are ripping you off.
    They know they are.
    They just BS you as long as possible until you freak out and then they state if was “an honest mistake”.
    Total dregs.

  24. John

    Thanks for posting this. Nail in their coffin. Not getting my business.

  25. Tes

    Had the same problem with shopify
    Signed up for a free demo
    Ended up being billed
    2 months
    The sign up process requires a card number
    Shopify is a xero partner so I thought it would be ok
    I was duped!

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  27. Great blog post. Great comments above.

    The question remains: “What on-line payment processor doesn’t totally suck?”

    I’ve had it with PayPal’s arrogance and bad service.

    But, every provider I research seems to open another cauldron of horrors of lies, incompetence, and rip-offs.

    I just need to have a shopping cart up and running and concentrate on business instead of fighting with some corporate bully trying to steal my lunch money. Does anyone have a good review or recommendation?

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