In light of the growing number of rip off reports and tales of peeved Shopify customers blazing across the internet, we’ve decided to cut all ties with Shopify, effective immediately. We started offering customized Shopify online stores as an alternative to Miva Merchant because of its appeal to non-techy shop owners. However, Shopify’s increasingly negative reputation has us very concerned.
Our PSD Design Shop was created with Shopify, but we decided to switch to Wordpress (still under construction). When I cancelled the Shopify web store, I was told it was successfully cancelled, but was subsequently charged the monthly fee after cancellation. When several inquiries requesting a refund went unanswered, I started looking around on the internet to see if this is some sort of scam. Unfortunately, I found several other accounts stating the exact same thing. I thought it was an honest mistake at first, until I read the other accounts. We simply cannot stand behind such questionable practices, and so cannot endorse their product or company any longer.
From this point on, we will be working only with WordPress for online shops. And if you’re missing our popular PSD Design Shop, no need to worry, we’re in the process of redeveloping and enhancing the shop with WordPress. We’ll have the shop back up very soon!
We will also continue to provide full support for the many clients who are already using Shopify.
Update: After publishing this post, I finally received an answer to the inquiries I sent requesting a refund. They apologized, said is was an honest mistake, and said to have refunded the unauthorized charge. I don’t know if it was this article that prompted them to finally reply to my communications, or if it’s just a timing coincidence. But it doesn’t matter, the damage has been done. The other reports of similar cases are still lingering out there in cyberspace, causing me to remain too suspicious of Shopify to work with them again. As such, we’re still disassociating completely with Shopify, effective immediately.